The Current Hotfix Version is for 5.5.8.2.  Please ensure you are using the 5.5.8.x series before applying this update.  To find out what version you are using, please open the software and click on "about".

IMPORTANT: Please check the version number of the file called sxs.dll which is located in the C:\Windows\system32 folder. If you right click on this file, and choose properties, you would see the version number. If the version number is lower than 5.1.2600.3019, please download and apply the Microsoft security update.

Step 1

Download the following hotfix file (see attached files in this topic)

Step 2

Shutdown the backup scheduler:

• (Windows) [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler (DataLock Software)] 
• (Mac OS X) Run "touch /Applications/[DataLock Software]/ipc/Scheduler/stop"
• (Linux / Unix / BSD) Run "touch $OBM_HOME/ipc/Scheduler/stop" 
• (NetWare) Create an empty file "SYS:\.obm\ipc\Scheduler\stop"

Step 3

Shutdown Continuous Data Protection (Windows Only)

•  [Control Panel] -> [Administrative Tools] -> [Services] -> [Continuous Data Protection (DataLock Software)]

Step 4

Close System Tray Icon (Windows Only)

Step 5

Install the hotfix files:

• (Windows) Expand windows-patch.zip and copy contents into C:\Program Files\[DataLock Software]
• (Mac OS X) Expand [mac-patch.zip] downloaded to [/Applications/[DataLock Software]]
• (Linux / Unix / BSD) Expand [Linux-patch.zip] downloaded to [$[DataLock Software]] (e.g. /usr/local/obm or similar)
  
  

Be sure to expand all files within the zip archive to their path locations as in the zip archive (Do not remove anything from the [C:\Program Files\[DataLock Software]], only overwrite existing files when necessary). For example, you need to expand the file, "bin\obc.jar", inside the zip archive to "C:\Program Files\[DataLock Software]\bin\obc.jar"

Step 6

Restart the backup scheduler by:

• (Windows) [Control Panel] -> [Administrative Tools] -> [Services] -> [Online Backup Scheduler (DataLock Software)] 
• (Mac OS X) Run "SystemStarter start [DataLock Software]"
• (Linux / Unix / BSD) Run "$OBM_HOME/bin/Scheduler.sh" 
• (NetWare) Run "SYS:\AhsayOBM\bin\Scheduler.ncf" 

Step 7

Startup the Continuous Data Protection (Windows Only) by:

• [Control Panel] -> [Administrative Tools] -> [Services] -> [Continuous Data Protection (DataLock Software)]

Step 8

(Windows Online)  Open the [DataLock Software] system tray icon from [Start Menu] -> [All Programs] -> [DataLock Software] -> [DataLock Software]